FAQS
Q: From where are you shipping?
A: Los Angeles, California
Q: Where are the products made?
A: You can see the country of origin under each product listing
Q: What is the material of the products?
A: You can see the contents on the product page.
Q: Do you sell in stores?
A: All of our stockists are on the STOCKISTS page. We do not currently have a brick and mortar.
Q: How do I buy wholesale for my store?
A: Please contact us at wholesale@lebonshoppe.com OR go to lebonshoppe.faire.com .
Q: How can I return my item?
- Eligibility: If you are not fully satisfied, items that are unworn, undamaged, and in their original condition may be eligible for a return. All returns must be submitted through our ONLINE RETURN PORTAL within 15 days of the delivery date. Returns submitted after 15 days will not be accepted unless otherwise stated.
- Final Sale: The following items are FINAL SALE and are not eligible for return: socks, scarves, shawls, leggings, wrist warmers, headbands, and all sale or discounted merchandise. INTERNATIONAL ORDERS are FINAL SALE. Orders are shipped from Los Angeles, USA.
- Exchanges: We do not offer exchanges.
- Refunds vs. Store Credit:
- Refunds: A $10 restocking fee will be automatically deducted from your refund (this covers the return shipping label). The $10 restocking fee is charged per return, not per order.
- Store credit: If you choose store credit, you will receive a gift card code via email and the $10 restocking fee will not apply.
- Shipping fees are non-refundable.
- Processing Time: Returns are processed within 5–8 business days after they are received at our warehouse.
- Unacceptable Returns: Items returned worn, perfumed, stained, damaged, containing animal hair or makeup, missing tags, or not in their original condition will be deemed ineligible for refund/store credit and will be returned to the customer.
- How to Start a Return: Begin all returns via the ONLINE RETURN PORTAL within 15 days of delivery.
- Questions: Contact customer service for assistance: hello@lebonshoppe.com
Orders with a DPO / APO address are FINAL SALE.
We are not liable for damaged or missing products from a 3rd party retailer. Please reach out to the stockist.
Q: What if my package gets lost or stolen?
A: We offer shipping insurance for every purchase filed within 15 days of purchase. Please contact us at hello@lebonshoppe.com to file a claim. The claims process takes approximately 20 days.
Q. My tracking updated to delivered but it hasn’t arrived.
A. Sometimes the carrier updates the tracking as delivered ahead of time. Give it a day or two. If you still haven’t received it by then email us with your order number at hello@lebonshoppe.com
Q. I put the wrong address on my order. Can you update my address?
A. Depending where in the process your order is in we may be able to change your address. There are times when we fulfill as we receive them therefore we may not be able to edit the address. Please email us with your order number at: hello@lebonshoppe.com and we will do our best to update it but it's not guaranteed. *During holiday seasons or busier times we are not able to edit the shipping address.
Q. I need to cancel my order is that possible?
A. We may be able to cancel your order but it's not guaranteed. It all depends where in the process your order is in. There are times when we fulfill as we receive them therefore we may not be able to cancel it. Please email us with your order number at: hello@lebonshoppe.com and we will do our best to cancel *During holiday seasons or busier times we are not able to cancel orders.
Q: How can I contact customer service?
A: You contact at hello@lebonshoppe.com typical hours are 8:00am to 4:00pm PST / PDT. We do not have a phone number all inquiries will handled via email. We are a small team and we try to respond within 24 hours. Monday through Friday. We are closed on weekends and holidays.